Our products are perishable items and therefore are exempt from being returned.
If there has been a mistake made on our part, please contact us as soon as possible via the following email address: info@monkbar.com
We do not accept responsibility for poor storage of our products. Our products need to be stored in a cool dry place, away from sunlight. Storing our products in a refrigerator or freezer will discolour the chocolates and could affect the texture of the chocolate.
The shot cups will only melt or go soft if the chocolate is too warm. We do not accept responsibility for poor storage or overheating the chocolate.
In the unlikely event that you received your goods damaged; we will replace them for you. We ask that you contact us within 24 hours of receiving the order and send a photo of the damaged items to info@monkbar.com along with a copy of your receipt.
Gift vouchers are non-refundable.